FAQs

What is LadyFexchange.com?

LadyFexchange.com is an e-currency exchange website for buying/selling bitcoin, perfect money and Chinese Yuan in Nigeria.

What is e-currency?

The term e-currency implies that it is a digital form of currency, or alternatives to paper (physical) money.

How do I register or sign-up?

On the home page of our website, you would see a "sign up" button. Fill out your information accurately and submit. An account would be created for you immediately. In the event that you forget your password, click the "reset password" button and you would be able to set a new password for your account. Please keep your account password safe, our staff would NEVER ask you for your password.

I have bitcoin or perfect money. How can I sell to you?

Once you login to your account, click on the "sell" button on your dashboard. We have made the process as simple and user-friendly as possible. Complete the sell order form and follow the payment instructions you see on the page. Once we receive your payment and your order is completed, you would receive a notification by email and SMS.

I want to purchase bitcoin or perfect money, what do I do?

Once you login to your account, click on the "buy" button on your dashboard. We have made the process as simple and user-friendly as possible. Complete the buy order form and follow the payment instructions you see on the page. Once we receive your payment and your order is completed, you would receive a notification by email and SMS.

I want to send money to a Chinese bank account. What is the procedure?

When you log into your account, create a buy order for Chinese Yuan and supply the account details on the order page. The total amount (in naira) to be paid by you would be calculated based on our present rate. Click the "I have paid button" after making payment. Once your payment (in naira) is received and your order is completed, the payment confirmation would be sent to your email.

Are the prices on the home page fixed or is that the "last price"?

Our rates are fixed. However, we do offer a ₦3/$ discount/bonus for cryptocurrency and perfect money orders of $500 and above. The amount you are to pay would be calculated automatically at a reduced rate if your buy/sell order is more than $500.

What is the minimum order value you can process?

For cryptocurrency and perfect money orders, the minimum order value we can process presently is $50. For Chinese Yuan (CNY/RMB/¥) orders, the minimum order value we can process is ¥5,000.

How soon will I get funded after I create an order?

We usually process orders any time within 0-4 working hours. However, in very rare situations, order processing could be delayed for up to 1 business day due to unforeseen circumstances. Please do contact us if your order has not been completed after 24 hours.

Can I pay cash at your office?

Yes, we accepts cash payments less than ₦100,000. For amounts greater than this, please do a cash deposit to any of our accounts displayed when you create an order.

I noticed an error in the amount credited to my account. What should I do?

Contact our support with details of the error.

Do I need to verify my account to buy and sell?

If you have bitcoin or perfect money to sell to us, you may go ahead and create a sell order without verifying your account. However, for people that want to buy bitcoin, perfect money or Chinese Yuan from us, account verification is compulsory. The verification process takes less than 5 minutes once you have your the documents we require ready. You can upload via webcam or upload from your device.

How long would it take for me to get verified after submitting my documents?

Within a few hours.

My verification was declined. What do I do?

We usually ask that you submit clear photos when trying to verify your account. If your verification is declined, it's most likely that the photo(s) you submitted were not clear enough. If your verification was declined for any other reason, we would communicate the reason to you.

Can I send money from my brother, sister or friend's account to you?

No, you cannot. For security reasons and to prevent fraud, we do not accept payments from any account that does not bear the same name with what is on your profile. If you do, your order would not be processed and we would not issue any refund.

I would not be sending money from my personal account, can I have a verified company account?

Yes, you can. You would be able to verify your company account after completing your personal account verification. Just click on the "verify company account" button once your personal account verification has been approved.

What are your working hours?

Monday-Friday 8 a.m. - 5 p.m.

What is the referral program about, and how much commission do I earn?

We have a robust referral program in place to reward you for bringing new customers our way. However, you are not allowed to refer yourself. You would receive ₦1/$ for each completed order made by anyone you refer to us. You can track your earnings on your dashboard and request a withdrawal once the amount is over ₦2,000

I have a question that your FAQ did not address. How do I reach you?

Email: support@ladyfexchange.com
Phone: 0701 010 4835; 0701 311 0238